RelayHealth®

RelayHealth ® is a secure, private way to communicate with your patients online.
They will be able to take care of non-urgent healthcare matters—quickly and easily, including online consultations.

RelayHealth pioneered online healthcare communications with the goal to improve the delivery and accessibility of healthcare. Today, we provide connectivity that allows physicians to communicate with their patients, efficiently, affordably, and securely.

How It Works:

Using the RelayHealth ® system, patients will be able to easily:

Consult With Their Doctor:

• Request advice (via a RelayHealth webVisit®) about non-urgent symptoms 
• Avoid telephone hassles and unnecessary office visits for minor problems
• Conduct quick and easy interactive medical interviews that gather key data about their symptoms and relay it to you, reducing back-and-forth communication
• Realize stronger privacy and security compared to regular e-mail or the telephone
• Access sent and received messages at any time for easy, online reference

Request Prescription Renewal:

• Easily renew prescriptions with 24x7 online access
• Request transmission of their prescription to a preferred pharmacy
• Reference medication information anytime
• View a list of all their current and past medications
• Specify their delivery preference (pick up or mail order—if available)

Schedule Appointments:

• Request appointments even when your office is closed
• Specify preferences for days and times
• Cancel and reschedule appointments as needed
• Enjoy the convenience of online appointment reminders

Maintain a Personal Health Record:

• Store all of their healthcare information in one secure place, including:
  • Family health history
  • Immunization records
  • Names of previous physicians
  • Other health consideration notes
  • Upload files such as scanned lab results
• Conveniently access their personal health data at any time, from any computer with an Internet connection.
• Maintain control over who has access to their health record—you decide.
• Ensure that everyone involved in their health care has up-to-date health information to avoid medical errors or miscommunications.
• Allow their care providers to access their Personal Health Record when you are responding to their messages, creating eScripts, or providing referrals.

Receive Lab Results:

• Avoid phone tag
• Get results more quickly—with an accompanying explanation from you

Request Referrals:

• Submit requests even when your office is closed
• Save time by quickly supplying the information you require

Access Medically Reviewed Information:

• Read medically reviewed information covering a full range of healthcare topics
• Receive personalized healthcare reminders
• Access links to doctor-recommended information and Web sites